Freeform thought aobut interaction design, public interest tech & the outcomes of public delivery.
Hiring the Right Shape of Designer
Hiring the Right Shape of Designer
Why AI makes service design more valuable, not less
What If We Got Creative About Ordinary Things?
What If We Got Creative About Ordinary Things?
An experiment in civic imagination, practical problem-solving, and what comes next for Portland.
Skill issue is not a product strategy
Skill issue is not a product strategy
Why LLM products need someone to own the response experience
Your AI Agent (or your printer) is Not a Coworker
Your AI Agent (or your printer) is Not a Coworker
Agentic Management is a skill issue
Technologist is not a job
Technologist is not a job
Towards a better framework for public delivery work
The Banality of Rules
The Banality of Rules
How technology enablement facilitates burdens
Design As Repair
Design As Repair
Remarks From IxDA Oslo, September 9, 2025
Making Public Work
A newsletter on public delivery mechanics or how technology, policy, and the latency between on-the-ground impacts impact everyday life.